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This request for the library to refund charges must be received within 90 days of the billing date.
Requests will be reviewed by Library Administration. Please allow 30 days for processing.
If you think that the library has made an error that resulted in a financial charge, or if you have a unique situation or extenuating circumstances that made it difficult to return or renew Library materials on time, you may file an appeal; charges may then be upheld, reduced, or waived. To file an appeal, please submit this online form . The following reasons are NOT generally regarded as valid for cancelling or reducing charges:
Check 'Yes' to have a copy of this form emailed to you. (Must provide email address above).
Library Card #
Description of charges being appealed:
Explanation of the extraordinary circumstances why the charges should be waived or
If you would prefer to mail this information in order to submit substantiating documentation, please print this page and mail it to:
George A. Smathers Libraries
University of Florida
PO Box 117000
Gainesville, FL 32611-7000