This request for the library to refund charges must be received within 90 days of the billing date.
Requests will be reviewed by Library Administration. Please allow 30 days for processing.

If you think that the library has made an error that resulted in a financial charge, or if you have a unique situation or extenuating circumstances that made it difficult to return or renew Library materials on time, you may file an appeal; charges may then be upheld, reduced, or waived. To file an appeal, please submit this online form . The following reasons are NOT generally regarded as valid for cancelling or reducing charges:

• Forgetting or not knowing due dates, amount of fines, or Library policy
• Disagreeing with fee structure or Library policy
• Loaning the item to a third party, or checking material out on their behalf
• Being too busy or out of town
• Claiming that your need was greater than that of another patron's, or that you were not done with an item
• Not receiving or not reading courtesy notices, overdue notices, or other library communications sent to your Gatorlink account.
• Transportation problems
• Financial problems