Ask-A-Librarian

Text Us

Text us at 1-813-463-2283

Call

Call a reference librarian at (866) 281-6309

Chat

Mon – Thurs: 8am – 9pm
Friday: 8am – 5pm
Sat – Sun: 9am – 1pm

Email

Email us – we try to respond in a few hours!

Visit

In-person assistance is not available as library buildings are closed due to COVID-19. Please text, call, chat or email.

About the Ask a Librarian Service

Ask a Librarian is a free service for those seeking assistance with library and research-related questions from reference staff. We answer questions in-person and by phone at our in-library service desks, and online through email, instant messaging, and texting.

Scope

We primarily serve UF students, faculty, and staff, but anyone can ask a library-related question.

We specialize in information about local library resources, collections, facilities, and services. We also answer questions and comments about library-supported technologies, including our website and online resources.

We strive to answer all questions, but some are best handled by other campus units or outside organizations. If we can’t answer your question, we’ll refer you to someone who can.

Accessibility

We offer several communication options so you may choose the methods that work best for you. We are aware that our chat interface is not compatible with all assistive technologies. Please visit our Accessibility Services page for additional details.

Feedback

Please email us at ask@ufl.libanswers.com, or call us at (866) 281-6309

Privacy

We’re committed to confidentiality, in accordance with the library’s privacy statement. We will never send you unsolicited messages.

A Note about Acceptable Behavior

We treat Ask a Librarian service users with respect and courtesy. We expect service users to treat us with the same respect and courtesy. Unacceptable online behavior will not be tolerated and may result in a report to your department, school, Internet service provider, and/or law enforcement agencies.